01 / Learn
Quickstart
PROVE THE PRODUCT WORKS
Tutorial
LEARN THROUGH A BUILD
Explanation
BUILD A MENTAL MODEL
Reader job → correct document
12 formats / 4 stages
02 / Ship
How-to guide
COMPLETE ONE TASK
API reference
LOOK UP THE CONTRACT
Troubleshooting
DIAGNOSE AND RECOVER
03 / Operate
Runbook
RESPOND CONSISTENTLY
Onboarding docs
REACH USEFUL WORK
Release notes
UPGRADE SAFELY
04 / Decide
Comparison
CHOOSE AN OPTION
Best practices
APPLY JUDGMENT
Case study
EVALUATE EVIDENCE